Terms and Conditions

Introduction

1. Agreement to Terms

These Terms and Conditions govern your engagement with Mortgage & Finance Advisory for mortgage broking and finance services. By engaging our services, you agree to be bound by these terms.

Services

2. Our Services

Mortgage & Finance Advisory provides credit assistance services including:

• Assessing your financial situation and borrowing capacity
• Researching and comparing loan products from our panel of lenders
• Providing recommendations on suitable loan products
• Assisting with loan applications and documentation
• Liaising with lenders on your behalf
• Ongoing loan management and refinancing assistance

We act as your representative, not the lender's. Our goal is to find suitable finance solutions that meet your needs and objectives.

Your Obligations

3. Client Responsibilities

To enable us to provide our services effectively, you agree to:

• Provide complete, accurate, and truthful information about your financial circumstances
• Disclose all relevant information that may affect your loan application
• Promptly provide requested documents and information
• Notify us of any changes to your circumstances during the application process
• Read and understand all loan documents before signing
• Meet your obligations under any loan agreement you enter into

Fees

4. Fees and Remuneration

Our services are generally provided at no direct cost to you for standard residential home loans. We receive commissions from lenders when your loan settles, which typically includes:

• Upfront commission: A percentage of the loan amount paid at settlement
• Trail commission: An ongoing percentage of the loan balance paid monthly

For certain services or complex transactions, we may charge fees directly to you. Any fees will be disclosed and agreed upon before we commence work.

Full details of our fees and commissions are provided in our Credit Guide and Credit Proposal Disclosure Document.

Lender Panel

5. Lender Panel and Product Selection

We have access to products from a panel of lenders through our aggregator, Connective Credit Services. While we have access to a wide range of lenders and products, we do not have access to all products available in the market.

Our recommendations are based on your stated needs, objectives, and financial situation, considering the products available through our panel. We will explain why we believe a recommended product is suitable for you.

No Guarantee

6. No Guarantee of Approval

We do not guarantee that any loan application will be approved. Loan approval is at the sole discretion of the lender and subject to their lending criteria, credit assessment, and property valuation.

We will use our best endeavours to present your application in the best possible light, but we cannot control lender decisions.

Confidentiality

7. Privacy and Confidentiality

We are committed to protecting your personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth). We will only collect, use, and disclose your information as necessary to provide our services and as permitted by law.

For full details, please refer to our Privacy Policy.

Liability

8. Limitation of Liability

To the maximum extent permitted by law, our liability for any loss or damage arising from our services is limited to the re-supply of the services or payment of the cost of having the services supplied again.

We are not liable for:

• Loss arising from your provision of inaccurate or incomplete information
• Decisions made by lenders regarding your application
• Changes in interest rates, fees, or loan terms by lenders
• Indirect, consequential, or economic loss
• Loss arising from circumstances beyond our reasonable control

Complaints

9. Dispute Resolution

If you have a complaint about our services, please contact us first so we can attempt to resolve the issue. We have an internal dispute resolution process and aim to resolve complaints within 30 days.

If you are not satisfied with our response, you may escalate your complaint to the Australian Financial Complaints Authority (AFCA):

• Phone: 1800 931 678
• Website: www.afca.org.au
• Our AFCA Member Number: 120169

For more information, see our Complaints Procedure.

Termination

10. Termination

Either party may terminate this agreement at any time by providing written notice. If you terminate our engagement:

• Before loan application submission: No fees will apply
• After application submission but before settlement: You may be liable for any third-party costs incurred
• After settlement: Standard commission arrangements will apply

We reserve the right to terminate our engagement if you provide false information, fail to cooperate, or engage in conduct that we consider inappropriate.

General

11. General Provisions

Governing Law: These terms are governed by the laws of Victoria, Australia.

Entire Agreement: These terms, together with our Credit Guide and any engagement letter, constitute the entire agreement between us.

Severability: If any provision is found to be invalid, the remaining provisions continue in full force.

Waiver: Our failure to enforce any right does not constitute a waiver of that right.

Changes

12. Changes to Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on our website with an updated effective date. Continued use of our services after changes constitutes acceptance of the modified terms.

Contact

13. Contact Us

If you have any questions about these Terms and Conditions, please contact us: