Credit Guide

About Us

1. Who We Are

This Credit Guide provides you with important information about the credit assistance services we provide, how we are paid, and how we handle complaints.

Mortgage & Finance Advisory is authorised to provide credit assistance services under the National Consumer Credit Protection Act 2009 (Cth) as a Credit Representative of Connective Credit Services Pty Ltd.

Services

2. What Credit Assistance We Provide

We provide credit assistance in relation to credit contracts and consumer leases. Our services include:

• Assessing your financial situation, requirements, and objectives
• Researching and comparing loan products from our panel of lenders
• Recommending credit products that are not unsuitable for you
• Assisting you to apply for credit contracts
• Providing guidance throughout the loan application process
• Liaising with lenders on your behalf

Types of Credit Products

We can assist with a range of credit products including:

• Home loans (owner-occupied and investment)
• Refinancing
• Construction loans
• Commercial and business loans
• SMSF lending
• Equipment and asset finance
• Personal loans
• Debt consolidation

Lender Panel

3. Our Lender Panel

We have access to products from a wide panel of lenders through our aggregator, Connective Credit Services. While we have access to over 60 lenders and hundreds of products, we do not have access to all products available in the Australian market.

Our recommendations are based on your stated needs, objectives, and financial situation, considering the products available through our panel. A full list of our lender panel is available upon request.

Remuneration

4. How We Are Paid

Our services are generally provided at no direct cost to you for standard residential home loans. We receive commissions from lenders when your loan settles.

Lender Commissions

Example: For a $500,000 loan, we may receive approximately $2,500 - $3,500 upfront commission and $750 - $1,000 trail commission per year.

Fees We May Charge

For certain services or complex transactions, we may charge fees directly to you. These include:

Any fees will be disclosed and agreed upon in writing before we commence work. You will receive a Credit Proposal Disclosure Document with full details of all fees and commissions before entering into any credit contract.

Referrals

5. Referral Arrangements

We may pay or receive referral fees when clients are referred to or from other professionals such as accountants, financial planners, or real estate agents. Any referral fees will be disclosed to you.

We may also receive non-monetary benefits from lenders such as sponsorship of professional development, marketing support, or invitations to industry events. These do not influence our recommendations.

Your Rights

6. Your Rights and Obligations

Your Rights

• To receive this Credit Guide before we provide credit assistance
• To receive a Credit Proposal Disclosure Document before entering into a credit contract
• To receive recommendations that are not unsuitable for your circumstances
• To ask questions and receive clear explanations
• To make a complaint if you are not satisfied with our services
• To access our internal and external dispute resolution processes

Your Obligations

• To provide complete, accurate, and truthful information about your financial circumstances
• To disclose all relevant information that may affect your loan application
• To promptly provide requested documents and information
• To notify us of any changes to your circumstances during the application process

Complaints

7. Complaints and Disputes

If you have a complaint about our services, please contact us first so we can attempt to resolve the issue. We have an internal dispute resolution process and aim to resolve complaints within 30 days.

If you are not satisfied with our response, you may escalate your complaint to the Australian Financial Complaints Authority (AFCA):

For more information, see our Complaints Procedure.

Insurance

8. Professional Indemnity Insurance

We maintain professional indemnity insurance that covers claims made against us in relation to our credit assistance activities. This insurance satisfies the requirements of Section 48 of the National Consumer Credit Protection Regulations and will continue to cover us for work done during the period of our authorisation, even after we cease to be authorised.

Privacy

9. Privacy

We collect personal information to assess your loan application and provide credit assistance services. Your information is handled in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy.

For full details on how we collect, use, and protect your information, please refer to our Privacy Policy.

Contact

10. Contact Us

If you have any questions about this Credit Guide or our services, please contact us: